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Desktop Gold can’t connect to Internet – Help Guide

Published On: December 26, 2019 Category: Error Messages

Using this guide you can learn how to fix ‘desktop gold won’t connect to internet’ issue and some ultimate suggestion to keep your network error-free and stable.

Desktop Gold can't connect to Internet

Apart from this, the reader will also learn how to troubleshoot:

  • Desktop gold connected to the internet but No internet access
  • Can’t connect to internet after updating desktop gold software

Moreover, if your desktop gold is not working properly or respond sluggish, you can download the latest desktop Gold software for windows.

So, let’s have a quick gander at possible reasons that trigger the desktop gold can’t establish a stable internet connection issue.

Why my desktop gold can’t connect to wired/wireless network?

Whenever you’re having a problem unable to connect desktop gold with internet, the issue is usually associated with –

  • Computer hardware
  • Operating system
  • Inadequate internet speed/intermittent connection
  • Malfunctioning Modem/router

Now the question arises how do i determine the exact reason…why i am getting internet problems? To know this, follow the below measures:

  • If you’re unable to access your desktop gold account on some of the browsers such as on chrome, firebox, but when you try to open on safari – it works, it is the case of the defective operating system. In this scenario, you have to fix your system concerning problem.
  • If your computer denies accessing desktop gold account, but you’re able to do it on another computer using the same network- it is a computer-related issue.
  • In an event, when none of the devices can attach to the home network. It usually refers to the internet connection/defective router issue.

So now when you’ve known to which category your problem has been fallen out, you can easily start the troubleshooting process to get rid of the issue:

So let’s get started!

Before you begin, it is recommended to perform some common troubleshooting tips to time and effort both.

General prerequisites to check before troubleshooting- desktop gold won’t connect to internet issue

  • Be sure you are using the up-to-date desktop gold software.
  • There is adequate signal strength and your ISP is not experiencing any network blockage issue.
  • Be sure your system drivers are compatible and updated to the latest OS. especially if you have recently updated your windows.
  • Your computer is virus-free.

Also, have a quick read: Desktop gold Icon missing -troubleshooting guide!

After verifying the said factors, if you still get the same issue, you’re liable to perform the advanced troubleshooting steps to fix the issue on your own:

Steps to fix computer-related issue

Inspect your computer hardware

Verify that all the essentials hardware is connected and is in good condition. If you’re using the Ethernet cable make sure it is firmly attached to the router as well as to the computer.

In the case of ribbed/broken wire, you should replace it with a new one.

Same way, if you’re using a wireless connection, make sure the router is ON  and working well. Also, the router device you’re using must be supporting at least 2.4GHZ speed

Including this, here are some other tips that can benefit your network:

  • Place your router in an open area, instead of placing it in a case/cabinet or any table compartment to boost your signal performance.
  • Never place your router device under the direct sunlight to avoid heat up issues.
  • Remove the other network device using the same network for a while to reduce the network traffic.
  • Avoid placing your router near to other electronic devices, for less signal interference.

Important: If you’re using a laptop, you need to press the physical network button to enable the internet connection. Alternatively, you can press the combination of  Fn + F5 keys.

Usually, the loose Ethernet cable is the main culprit. If this is the case, the problems will surely be resolved, if not, keep reading…

Also, if you’re getting the issue – desktop gold fails to connect with internet connection just after updating your desktop gold. You should try to launch the desktop gold directly from the task manager.

To do so first your need to end the desktop gold from window task manager. Wondering how? See the instruction below:

  1. Bring your cursor to the computer start button>>>>>>search for ‘Task manager’. Or simply press the combination of CTRL + ALT + Delete button all together.
  2. It will take you to the task manger process window, now select desktop application from the program list and choose the end program button.
  3. A prompt will appear asking for the confirm, click End.
  4. Afterwards, you need to re-launch your desktop gold again from the task manager.

Turn off firewall/ antivirus temporarily

To do so,

  1. Launch window start button>>>>go to Control Panel>>>>select ‘Windows Firewall’.
  2. On the opened window, locate the ’ Turn on or off Windows Firewall’ option from the left pane.
  3. Enable the radio button next to’ Turn off Windows Firewall ‘ button and press OK.

Similarly, you have to disable the anti-spyware software installed on your computer.

After attempting this, if you fail to login desktop gold account even after hitting the correct credentials. Read the Desktop gold login not working Guide to get fix the issue without having to pay a single coin.

Check your TCP/IP settings

The reason your desktop gold won’t connect to the home network might be the wrong TCP/IP settings. To fix this,

  1. Go to window start button>>>type ‘ncpa.cpl’ in search bar.
  2. On the appeared window>>>>>>choose the network you’re currently connected and right-click on it>>>>>>>>on the pop-up menu choose ‘properties’

Note: Be sure you haven’t enabled the multiple adapters at the same time. Choose one either Wi-Fi or Ethernet, as it might cause some network trouble.

  1. On the next screen,  select ‘Internet Protocol Version 4 (TCP/IPv4)’ and then choose Properties option from the bottom. It will take you to the ip window. Now verify that the radio buttons (tiny circled button) are selected for both Obtain an IP address automatically and Obtain DNS server address automatically.

If the problems persist, repeat the steps 1&2 again and this time choose the ‘disable’ from the list. After 5-10 minutes unable the network again to see if it works.

Alternately, you can uninstall your network card.

To do so,

  1. Bring your mouse to Start button>>>>>>> type in Device Manager >>>>>>Go to  ‘Network adapters’.
  2. On this menu>>>>>>choose and  Right-click on the network card that you’re using for network and Internet access and Uninstall it.

Once the process gets completed, restart your PC. Doing this will reinstall the network card automatically.

Can’t reply to desktop gold mail? It can be due to wrong network settings! Read Can’t send or receive emails in Desktop Gold – Fixtures.

Perform Network Troubleshoot

Still unable to connect your desktop gold with the network?

Try this,

  1. Go to computer start button>>>>>>Choose the control panel from the right menu>>>>>>now choose, network and internet>>>>under this option>>>>choose ‘network and sharing centre’
  2. Finally, click on ‘troubleshoot problems’.

If this detects any issue, you will be prompted with on-screen instruction to help resolve the issue.

However, if it appears that there are some serious technical glitches, you may seek help directly from your local ISP.

However, if you’re dealing with desktop gold icon not reacting issue, read the desktop gold icon not responding guide now!

Detailed Solutions to fix router related error

Do router restart

The old ‘Turn Off/Turn on’ sometimes works like magic. The easiest way to restart your router is to unplug it from the main power outlet. Make sure the flashlight turns off when you unplug the main power cord.

After a couple of minutes, connect the power cable back to the power outlet. Rarely, you will find any trouble after attempting router restart, if you get, try our next solution.

Bypass your router

Note: The below steps are only applicable if you have two independent devices for modem and router. If you’re using the integrated device that functions both for router and modem, simply restart your router using the physical reset button back on the router body.

In order to bypass your router,

  • Locate the WAN/Ethernet cable port on your router.
  • Detached the Ethernet cable from router port and connect it directly to a computer.

If this method won’t work, you can perform the router firmware update, as a last resort. Don’t know how? Don’t panic! See the steps below.

Also, read the desktop gold 104 error code guide!

Update your router firmware

To play with your router firmware section, you have to find your router IP first.

For this,

  1. Click on the start button>>>>>>type cmd on search>>>>>>>Type ‘ipconfig’ on the cmd window and press the enter button on your keyboard.
  2. The screen will display the Default gateway value i.e. your router IP.

Once you obtain IP, here are the steps to update your router firmware:

  1. Launch your computer browser. (Make sure the computer is connected with a stable internet to perform this, you can do it to any browser)
  2. Type the Router IP on browser address bar and hit the search button. It is advisable to type the IP manually to avoid further issues.
  3. It will take you to router web setup interface. Provide the router login credentials. If you haven’t changed the credentials, the default username is ‘username’ and the password is ‘password’.

Note: In a scenario, you find it unable to login, contact your ISP to get the correct credentials.

  1. After a successful login, go to the Administration setting and see for the update. If there is any update available, follow the onscreen instructions to update.

Note: In a scenario, you find it unable to login, contact your ISP to get the correct credentials.

Note: Do not exit your window until the update process completes.

If all appears fine, you’re good to go! However, if the problem appears again, you need to verify your router DNS setting using the same steps as listed above.

While fixing your internet problems you may come across a situation when the Desktop gold software gets connected to the internet but no internet access is available. To fix this, you can follow the steps mentioned below:

Learn to fix Desktop gold connected to the internet but No internet access Issue

  1. To start with, go to start button>>>>>>>>type in ‘command prompt admin’ and hit the ENTER button on the keyboard.
  2. On the cmd prompt window, type ‘netsh winsock reset catalog’ and press enter.
  3. A message will appear suggesting to restart your PC, but before this, Type ‘netsh int ipv4 reset reset.log’ and enter.
  4. Now restart your Pc, try again to open your desktop gold.

Your problem should resolve after this. In a scenario you want more desktop gold solutions, visit the desktop gold troubleshooting page.